Today, March 15, International Consumer Rights Day

Some people regard 315 as a beast of a flood

but we are not

Because we do not forget our original intention and insist on our mission

"Sincerity&kindness&harmony&symbiosis"

For us, every day is 315

Be a "zero pound difference" enterprise to reassure customers

"Zero pound difference" is what Shinmade has always adhered to, and it is also what the company's core value "Sincerity & kindness " has always required. To achieve this, not only scientific methods and sophisticated measurement equipment are required, but also a sense of "responsibility to customers" and strong supervision are required.

●The "three-level measurement" of Shinmade controls the weight difference. The first-level measurement is the weighing of the product offline and the weight label is attached; the second-level measurement is the weighing of the product during loading; the third-level measurement is the product delivery scale. metering. If the weight difference of each piece exceeds the specified range during the weighing process, it is necessary to return to the previous measurement for re-verification until the doubtful points are eliminated.

To be a "service-oriented" enterprise that saves customers' worries

Integrity management is the foundation of our business. From 2010 to 2020, Shinmade has achieved a 100% order fulfillment rate and a 99.67% order delivery rate; what we insist on is not only quality and integrity, but also the steadfastness in the hearts of customers.

At 4:00 pm on July 29, 2021, the Ministry of Finance and the State Administration of Taxation jointly issued the "Announcement on Cancellation of Export Tax Rebates for Steel Products", which stated that from August 1, 2021, export tax rebates for some steel products will be cancelled. Some of our company's hard-rolled coupons are located in the announced list of products for which tax rebates have been canceled. In the face of this unexpected situation, the International Business Department has urgently discussed and formulated countermeasures. The Zouping Free Trade Zone was confirmed for storage, and the company communicated, coordinated and cooperated with the production center and customer service department. Finally, after more than 40 hours of hard work, a total of more than 3,000 tons of goods were pulled to the Free Trade Zone, reducing the loss of more than 2 million for customers."Customer first" is the service concept of Shinmade, “all for the customer's convenience, saving and honor “constantly carry out product and service innovation, and constantly meet the growing service needs of customers.

Shinmade always regards the needs of customers as the priority, and continuously improves and innovates services. Put customer service in the most important position! This is the tireless pursuit of our Shinmade for more than ten years, and it is also the best interpretation of our service course for more than ten years!